When should I recharge my portable charger? Does it need to be empty?
Charge your charger at any battery level! You don’t have to wait until your portable charger is empty to recharge. If you plan on not using your powerbank for several months, we recommend charging your powerbank to at least 50% before storing it.
How long does a portable charger take to charge?
Charge time varies depending on both the charger size and input source (wall outlet, computer port or car adapter). The average myCharge recharges in 3-6 hours!
Does a portable charger automatically stop charging once it’s full?
Yes, there is smart circuitry inside the charger! Once the battery is fully charged, it stops charging.
For you techies, here is some more detail: If the smart circuitry fails, there is an independent integrated circuit that will automatically stop charging the battery once it’s fully charged.
Once my device is fully charged do I need to turn off the charger?
Nada. When your device is fully charged or disconnected the charger will automatically turn off to conserve power.
What should I do if my device will not charge?
First, recharge your myCharge until at least 1 or more of the LEDs is solid, non-blinking. Then connect your myCharge to your phone or tablet to start charging? Still having trouble? No sweat our customer service team is here to help!
How many cycles can I get out of a myCharge charger?
myCharge portable chargers are rechargeable from empty to full at least 500 times. Wohooo!
Can I use a myCharge charger internationally?
Yes, myCharge devices with wall prongs are compatible with input voltage ratings: 100-240VAC, 50/60Hz, and Plug Type A. A plug adaptor is required for countries/territories that use plug types that aren’t compatible with Type A. The input voltage rating range is compatible with every country/territory in the world. Fortunately, micro-USB input devices are compatible with any USB port.
Where do you ship?
Currently, we ship to the United States. We hope to expand this soon!
Does myCharge ship internationally?
At this time, we don’t ship internationally, but we hope to in the future! In Canada, however, we do sell at stores in Canada such as Best Buy Canada.
What is the shelf life of a myCharge portable charger?
Our chargers have a shelf life of approximately two years. That's 730 days!
How do I recycle a myCharge device?
To find a facility near you that recycles batteries, visit http://www.call2recycle.org/ Please note: Do not attempt to remove the battery from the product.
How do I register my product?
Click here or visit myCharge.com and click product registration in the top right corner. Please note: if you purchased your product on myCharge.com it is automatically registered. All the more reason to buy your product directly from us!
How do I begin the warranty process?
Click here or visit myCharge.com and click the support tab. Then click submit a support ticket. We want to get your problem fixed just as much as you do!
Super specific questions?
No sweat! Reach out to our team here for specific or more detailed information!