Returns of merchandise purchased from myCharge.com may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, please indicate the reason for return on the form included with your purchase. In the event of an exchange, the new item(s) will be shipped upon receipt of the returned merchandise. If you received the item as a gift, we can only issue a refund to the credit card from the original purchase.
All merchandise must be returned in its original packaging and in saleable condition. To return an item you ordered from myCharge.com, fill out the form that came with your order (or download it below) and send it back with the merchandise. A pre-printed address label is included on the form for your convenience. If you do not have the address label, returns should be sent to:
Attn: Customer Service
123 West Brown St.
Birmingham, MI 48009
We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery. No CODs will be accepted; myCharge cannot be responsible for lost returns.
Please note the processing time for returns and exchanges may take a few weeks.